Returns and refunds

Last updated 5 November 2026

Each tee is printed just for you once you order, so our returns work a little differently from a shop with shelves of stock. Please read this before you order, and check the size guide for everyone in the family.

If something isn’t right, we’ll fix it

If your tee arrives damaged, misprinted, or isn’t what you ordered, we’ll send a replacement or give you a refund. Write to us with your order number and a clear photo or two of the problem (and of the parcel label, if it helps). Most of the time you won’t need to send anything back.

Change of mind and the wrong size

Because every tee is made to order, we can’t take back a tee because you’ve changed your mind, picked the wrong size, or chose a different character than you meant to. If you’re unsure about a size, ask us before you order and we’ll gladly help.

Lost parcels

If tracking shows your parcel has been lost on its way, tell us and we’ll send a replacement or refund you. Our shipping page has more on delivery and tracking.

How refunds are paid

Refunds go back to the card or payment method you used, through our payment provider, Stripe. Depending on your bank, it can take a few working days to appear.

Your rights

Nothing here takes away any rights you have under the consumer law where you live.